Numerous users of the airport have been airing their complaints on social media and other websites, pointing out that there is a lot of business malpractice there.
Ray P, another name for Remmie, said: "Why are you forcing me to print out a gazillion papers, including an LCI Chairman letter, a village letter, and a letter—what is that nonsense—when I have already showed you my passport and my ticket? You are in a dirty atmosphere. You arrive in Uganda, my friend, and all of a sudden you are filthy; there is war at the airport; people treat you like a killer. You arrived from wherever you came from in the world; looking spotless; everything is white; you are very intelligent. The treatment is fine at airports in other nations, but you can't look well in the airport in Uganda."
In the meantime, a number of initiatives were unveiled by the Uganda Civil Aviation Authority (UCAA) to combat vices that are impeding service performance. Following a Friday strategy meeting, UCAA, which manages airport operations, declared that all employees must wear name tags as part of their uniform.
The announcement posted on Twitter states that "all airport workers in operational areas will be forced to put on uniforms bearing their name and will not be allowed to have cell phones while serving customers." The Authority also pledged to release a list of former employees of service providers connected to the Airport who had been expelled from their jobs after being found guilty of wrongdoing.
In coordination with important service providers like Immigration, ground handlers, airlines, the Ministry of Health, security agencies, customs, and the Ministry of Gender, Labour, and Social Development, UCAA assists operations at Entebbe airport.
UCAA Deputy Director General Olive Birungi Lumonya also revealed that a staffer whose name she didn't reveal had been arrested in connection to misconduct at the airport.